Effective Date: November 11, 2026

Our Promise

At Elaine’s Florist & Gift Baskets, customer satisfaction is important to us. We take pride in creating quality floral arrangements, selecting beautiful plants, and preparing thoughtful gift baskets for every occasion.

If something isn’t right with your order, we want to hear about it and make it right. Because flowers and plants are living, perishable products, we can’t accept returns, but we will gladly replace your order or offer a refund or store credit when there is a problem.

Report a Problem

If you or your recipient aren’t happy with an order, please contact us:

• Fresh flowers and arrangements: within 24 hours of delivery
• Plants and orchids: within 3 days of delivery
• Gift baskets: within 24 hours of delivery

Call us at 281-999-ROSE (7673) or email us mentioning your order number, a short description of the problem, and a photo of the arrangement if possible. Photos help us resolve your concern quickly.

Refund Eligibility

Refund requests are reviewed individually based on the nature of the concern and the condition of the product received.

Customers may contact us to request a refund or other appropriate resolution if:

• The delivered product is significantly different from the product ordered.
• The order arrives damaged or in unacceptable condition.
• The wrong product is delivered.
• An order cannot be fulfilled due to product availability.
• A payment is processed incorrectly or duplicated.

Refunds, replacements, or other resolutions will be considered based on the circumstances of each case and applicable consumer protection laws.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains incorrect items, or is missing part of the purchase, please notify us as soon as possible after delivery.

To help us resolve the issue efficiently, provide:

• Your order number or purchase confirmation.
• Your name and contact information.
• A description of the issue.
• Clear photographs of the product, when applicable.

After reviewing the information, we will determine whether a refund, replacement, or another appropriate resolution is available.

How We Make It Right

After reviewing your concern, we will offer one of the following:

• Replacement: we will redesign and redeliver your arrangement, usually the same or next delivery day, at no extra charge.
• Store credit: a credit for the full or partial value of the order, to use on a future purchase.
• Refund: a full or partial refund to your original payment method.

In most cases, a replacement is the fastest way to make sure your recipient gets the beautiful gift you intended.

Cancellations and Changes

• Standard orders: you may cancel or change your order for a full refund if you contact us at least 24 hours before the scheduled delivery date.
• Same-day orders: may be cancelled for a full refund only if our designers have not yet started your arrangement. Once design work has begun, we can offer store credit instead.
• Weddings, events and corporate orders: cancellations and refunds follow the terms of your event agreement or proposal. Deposits for event work are generally non-refundable because flowers and materials are ordered specifically for your event.
• Custom and special-order items: flowers, containers, or gifts ordered specially for you may not be refundable once ordered from our suppliers.

Delivery Issues

Late or missed delivery.

If we miss your requested delivery date because of an error on our part, we will redeliver promptly and offer a refund of your delivery fee or a store credit.

Recipient not available.

If no one is available, we will leave the order with a neighbor, front desk, or in a safe place, or leave a notice and try again. Orders delivered this way are considered delivered.

Incorrect address or information.

We can’t offer refunds when an order can’t be delivered because of an incorrect or incomplete address, phone number, or recipient name. A redelivery fee may apply.

Refused deliveries.

If a recipient refuses an order, or a hospital, funeral home, or business does not accept it, we are unable to offer a refund, but we will be glad to help you find another solution.

Substitutions and Product Availability

Occasionally, certain flowers, plants, containers, or gift basket items may become unavailable due to seasonal conditions or supplier limitations.

When necessary, we may make reasonable substitutions while maintaining the overall style, quality, and value of the selected product.

If we cannot fulfill an order or provide a suitable alternative, we will contact the customer to discuss available options. If the order is canceled because it cannot be fulfilled, an applicable refund will be issued.

What Isn’t Covered

We’re unable to offer refunds or replacements for:

• Problems reported after the time windows above
• Flowers or plants damaged by improper care after delivery, such as lack of water, extreme heat or cold, or direct sun
• Orders left outside or uncollected at the recipient’s request
• Personal preference about a “Designer’s Choice” arrangement, where our florists choose the flowers and design
• Delays caused by severe weather, road closures, or other events beyond our control

How Refunds Are Processed

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. Store credits are issued by email or kept on file and do not expire [confirm with client].

Questions?

We’re here to help. Contact us and a member of our team will be happy to assist.

Elaine’s Florist & Gift Baskets

Address: 4782 Beechnut Street

Houston, TX 77096

Phone: 713-661-6788

Email: [email protected]

Website: https://www.elainesflorist.com/

We appreciate your business and the opportunity to serve you. Thank you for choosing Elaine’s Florist & Gift Baskets for your flowers, plants, and gifts.

Changes to This Refund Policy

Elaine’s Florist reserves the right to update or revise this Refund Policy when necessary.

Any changes will be published on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed about our refund procedures.