Terms and Conditions
Elaine’s Florist & Gift Baskets · www.elainesflorist.com
Last updated: Nov 11, 2026
1. Acceptance of These Terms
These Terms and Conditions (“Terms”) govern your use of www.elainesflorist.com (the “Website”) and any order you place with Elaine’s Florist & Gift Baskets (“Elaine’s Florist,” “we,” “us,” or “our”), whether online, by phone, or in our shop at 4782 Beechnut Street, Houston, TX 77096.
By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website or place an order.
2. Use of Our Website
You may use our website for lawful purposes, including browsing our products, requesting information, and purchasing floral arrangements, plants, and gift baskets.
By using this website, you agree that you will:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Avoid submitting false, misleading, or fraudulent information.
- Not interfere with the website’s operation or security.
- Not attempt unauthorized access to website accounts, systems, or data.
- Not use website content for commercial purposes without written permission.
We reserve the right to restrict or terminate access to our website if a user violates these terms or engages in activities that could harm our business, customers, or website.
3. Product Information and Availability
Elaine’s Florist makes every effort to display accurate product descriptions, photographs, prices, and availability information. We offer fresh flower arrangements and bouquets, roses, house plants and orchids, gift baskets, sympathy and funeral flowers, hospital deliveries, event and wedding flowers, and corporate floral services.
However, flowers, plants, and other natural products may vary in color, size, shape, and appearance. Actual products may differ slightly from website photographs due to seasonal availability, natural variations, and the creative nature of floral design.
All products are subject to availability. We reserve the right to discontinue products, update descriptions, or modify product offerings without prior notice.
4. Flower and Product Substitutions
Fresh flowers and seasonal materials are sometimes affected by availability, weather, growing conditions, and supplier limitations.
If a particular flower, plant, container, or gift item is unavailable, Elaine’s Florist reserves the right to make reasonable substitutions.
We will make reasonable efforts to maintain the overall style, color scheme, quality, and value of the selected arrangement or product.
Substitutions may be necessary to fulfill orders while maintaining the intended presentation. Specific flower varieties, colors, containers, and accessories cannot always be guaranteed unless confirmed directly by our team.
5. Orders and Order Confirmation
Customers may place orders through our website or by contacting Elaine’s Florist directly.
When placing an order, you must provide accurate information, including:
- Customer name and contact details.
- Recipient’s name and delivery address.
- Selected product and order preferences.
- Requested delivery date.
- Any applicable gift message or special instructions.
An order confirmation indicates that we have received your order. It does not necessarily guarantee that every requested product or delivery arrangement can be fulfilled exactly as submitted.
We reserve the right to contact customers for clarification, request additional information, or decline orders when necessary.
6. Pricing and Payment
All prices are listed in U.S. dollars and do not include applicable sales tax, delivery fees, or service charges, which are shown at checkout. We accept Visa, MasterCard, American Express, and Discover. Payment is due in full when your order is placed. Event and wedding orders may require a deposit, as described in a separate event agreement.
We reserve the right to correct pricing errors and to cancel any order placed at an incorrect price, in which case we will notify you and refund any amount charged.
7. Delivery
Delivery area.
We deliver throughout Houston and surrounding areas, including Bellaire, Sugar Land, the Galleria area, Missouri City, Pearland, Stafford, and West University Place. Delivery outside our local area may be arranged through a partner florist, and the substitution and timing terms in these Terms apply to those orders as well.
Same-day delivery.
Orders placed before 2:00 p.m. local (Central) time are generally eligible for same-day delivery, subject to product availability. Orders placed after the cutoff will normally be delivered the next delivery day. Cutoff times may be earlier on holidays and peak days such as Valentine’s Day and Mother’s Day.
Delivery times.
We cannot guarantee delivery at a specific time unless a timed delivery is agreed in writing. Peak-day deliveries may arrive at any point during the day.
Delivery fees.
Delivery fees are based on the delivery location and are shown at checkout. [Insert fee schedule if desired.]
Recipient not available.
If the recipient is not available, our driver may leave the order with a neighbor, building manager, front desk or reception, or in a safe location at the address, or leave a notice and attempt redelivery.
Additional redelivery fees may apply. We are not responsible for an order that is damaged or lost after it has been delivered as described above.
Hospitals, funeral homes, businesses and residences with restricted access.
Some hospitals restrict flowers in certain units (such as ICU), and some businesses, apartment complexes, and gated communities limit deliveries. We will make reasonable efforts to deliver, but we are not responsible for refusals or restrictions set by the receiving facility. For funeral and sympathy orders, please make sure the service date, time, and location are correct; we are not responsible for late delivery caused by incorrect or incomplete information.
Incorrect information.
If an order cannot be delivered because of an incorrect or incomplete address or recipient information, a redelivery fee may apply, and no refund will be given for perishable products.
8. Cancellations and Changes
You may cancel or change an order without charge by contacting us at least 24 hours before the scheduled delivery date. Same-day orders may be cancelled only if design work has not begun.
Event and wedding orders are subject to the cancellation terms in the applicable event agreement. Custom-ordered items, special-order flowers and containers may be non-refundable once ordered from our suppliers.
9. Returns, Refunds, and Damaged Products
We take care to prepare and deliver floral arrangements, plants, and gift baskets in good condition.
If your order arrives damaged, incorrect, or does not reasonably match the product ordered, please contact us promptly.
To help us review the issue, provide:
- Your order confirmation or order number.
- A description of the concern.
- Photographs of the delivered product, when applicable.
- Relevant delivery information.
Each concern will be reviewed individually. Refunds, replacements, or other appropriate resolutions will be considered based on the circumstances and applicable law.
Because flowers and plants are perishable products, customers should report concerns promptly after delivery.
Nothing in this section limits any rights or remedies available to customers under applicable law.
10. Special Events and Custom Floral Orders
Elaine’s Florist accepts requests for custom floral arrangements and designs for weddings, corporate events, celebrations, and other special occasions.
Custom orders may require additional consultation, planning, product selection, and scheduling.
The details, pricing, delivery arrangements, and fulfillment requirements for custom orders should be confirmed directly with our team before the order is finalized.
Changes to confirmed custom orders may affect pricing, availability, and preparation schedules.
11. Customer Responsibilities
Customers are responsible for ensuring that all information submitted through our website is accurate.
When sending flowers or gifts to another person, you are responsible for providing the correct recipient information and delivery details.
You should also ensure that any message or content submitted with an order is lawful and does not contain threatening, abusive, discriminatory, or otherwise inappropriate material.
Elaine’s Florist reserves the right to refuse requests or orders that violate these requirements.
12. Intellectual Property Rights
All website content, including text, photographs, product images, graphics, logos, designs, and other materials, belongs to Elaine’s Florist & Gift Baskets or its respective content owners, unless otherwise stated.
You may not reproduce, distribute, modify, publish, display, or commercially use website materials without prior written permission.
Unauthorized use of our intellectual property may violate applicable copyright, trademark, and other intellectual property laws.
13. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, or other external services.
These services are operated independently of Elaine’s Florist. We do not control their content, policies, security practices, or availability.
Your use of third-party websites and services is subject to their respective terms and conditions and privacy policies.
We are not responsible for losses or issues arising from your use of third-party services, except where applicable law provides otherwise.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Elaine’s Florist & Gift Baskets shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase of our products and services.
We are not responsible for website interruptions, technical errors, delivery delays caused by circumstances beyond our reasonable control, or inaccuracies resulting from information supplied by customers.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. Privacy and Personal Information
Your privacy matters to us. Information collected through our website may be used to process orders, coordinate deliveries, communicate with customers, respond to inquiries, and improve our services.
We handle personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that you should review our Privacy Policy to understand how your information is collected, used, and protected.
16. Website Availability and Security
We make reasonable efforts to maintain website availability and provide a reliable shopping experience.
However, we do not guarantee uninterrupted access or error-free website operation.
We may update, modify, suspend, or discontinue any website feature or service when necessary for maintenance, security, operational requirements, or business reasons.
Users are responsible for maintaining the security of their devices and any account credentials they use on our website.
17. Changes to These Terms and Conditions
Elaine’s Florist reserves the right to revise or update these Terms and Conditions at any time.
Changes will become effective when the updated terms are published on this website. The revised effective date will be displayed at the beginning of the document.
Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
We encourage customers to review this page periodically.
18. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict of law principles.
Any legal disputes arising from the use of our website, products, or services shall be handled by courts with appropriate jurisdiction in Texas, subject to applicable law.
19. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on the Website, and the “Last updated” date above will be revised. Orders are governed by the Terms in effect when the order was placed.
20. Contact Us
If you have questions about these Terms and Conditions, need assistance with an order, or would like clarification about our products and services, please contact Elaine’s Florist.
Elaine’s Florist & Gift Baskets
Address: 4782 Beechnut Street, Houston, TX 77096
Phone: 281-999-ROSE (7673)
Email: [email protected]
Website: https://www.elainesflorist.com/
We appreciate your business and thank you for choosing Elaine’s Florist & Gift Baskets.